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Assistance

These general conditions govern the on-line purchase made through the mepishop.it website 

  1. General conditions 
  2. Identification of the seller
  3. Information related to the Products and their availability
  4. Price
  5. Purchase method
  6. Method of payment
  7. Conclusion of the contract 
  8. Invalidity of the order proposal
  9. Transportation and delivery
  10. Confirm shipment and delivery
  11. Packaging
  12. Right of returns and cancellation of orders
  13. Product Replacement
  14. Defects of conformity
  15. Errors or inaccuracies
  16. Guarantee of authenticity and intellectual property rights
  17. Limitation of liability
  18. Applicable law and jurisdiction
  19. Contacts 

 

1.General Conditions

1.1. These general conditions of sale (hereinafter, "General Conditions") are applicable to all sales of "Mepi" products (hereinafter, "Products" or "Product") concluded remotely via the mepishop.it website (of followed, "Site").
1.2. The use of the distance selling service described in these General Conditions is reserved exclusively for consumers (hereinafter, "Customers" or "Customer"), understood as the natural persons acting for purposes unrelated to their commercial, artisanal, entrepreneurial activity. or professionally carried out, over 18 years (or, if minors, authorized by their legal representative).
1.3. The languages ​​available to conclude the contract through the Website are Italian, English and Russian
1.4. The Customer is obliged to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be known as well as the memorization and reproduction by the Customer pursuant to Article 12, paragraph 3 of the Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31 / EC on certain legal aspects of information society services in the internal market, with particular reference to e-commerce" - hereinafter, "Ecommerce Decree"). A copy of the General Conditions will still be sent by Mepi (as defined below) to the Customer, by e-mail in accordance with the following paragraph 7 of these General Conditions. Contracts concluded with customers will be archived by Mepi, with the possibility for customers to access the site through their account.
1.5. The contracts concluded with Mepi (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 (hereinafter, "Consumer Code") and the Ecommerce Decree.

2. Identification of the seller

2.1. The seller is Mepi srl with registered office in Italy, Via E. Mattei, n.1 CAP 61026 Piandimeleto (Pesaro Urbino), Iscr. Reg. CCIAA of Pesaro Urbino REA n.149215- n. iscr. - C.F and P.IVA n. 02033100419 (hereinafter referred to as "Mepi").

3. Information related to the Products and their availability

3.1. The information relating to the Products, with the relative product codes, is available on the Site. The same are provided in accordance with articles 52 and 53 of the Consumer Code.
3.2. The Site does not contain all the Products. The Products represent a selection of items normally available in stores, and, by way of example, they are bags, shoes, small leather goods, luggage, clothing, accessories and objects. The graphic representation of the Products proposed on the Site could be different from reality. For any further information, the Customer can contact the nearest Mepi authorized store. Not all the Products described on the Website are or will be available at all Mepi stores.
3.3. All Products are subject to availability at the moment. Mepi reserves the right at any time to change the limits on the quantity and / or type of Products that can be purchased online on the Site. The style, patterns and colors of the Products described on the Site may be changed without notice. During the procedure relating to the transaction, an automatic response will inform the Customer of the time required to process the order and / or the impossibility of processing the order due to the unavailability of the ordered Product.

4. Price

4.1. The prices of the Products are expressed on the Website in Euros and are inclusive of all applicable taxes or duties. At the prices of the Products must be added the delivery costs highlighted separately in the order form.
4.2. Mepi constantly checks that all the prices indicated on the Website are correct, without this, however, guaranteeing the absence of errors. In the event that an error related to the price of a Product is found, Mepi will give the Customer the possibility to reconfirm the order of the Products at the correct price or to cancel it.
4.3. The information contained on the Website does not constitute an offer by Mepi.
 
5. Purchase method

5.1. The essential characteristics and prices of the Products are shown in the offer related to each Product on the Site.
5.2. Before sending an order proposal, Customers are invited to make sure that they have read and understood the instructions provided during the purchase procedure and these General Conditions, as they will be binding once the contract is concluded. For the purchase of the Products, the Customer must complete and send the form to the electronic order form to Mepi, following the instructions contained in the Site. The Customer must insert the Product in the appropriate "cart" and, after having viewed and accepted the General Conditions, with particular reference to the contribution for delivery costs and conditions on the right of withdrawal, and after having viewed the Privacy Policy, will have to select the desired payment method and choose the option "proceed with the 'order".
5.3. If the Customer needs to correct any errors in data entry, he / she must follow the appropriate modification procedure indicated on the Site, before submitting his / her order proposal. In particular, the Customer has the right to modify the quantity of the Products he intends to purchase, adding or eliminating one or more Products from the "shopping cart".
5.4. By sending the order proposal to Mepi, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to fully accept the General Conditions.
5.5. Without prejudice to the use of the data described in the Privacy Notice and subject to the express consent of the Customer, the form with the order proposal and the Customer data related to the order proposal will be maintained by Mepi for the period of time envisaged by current legislation.

6. Method of payment

6.1. The Customer may pay the price of the Products and the related delivery costs by credit card, by bank transfer or cash on delivery.
6.2. Mepi accepts payments made with the following credit cards:
Visa
MasterCard
American Express
Diners
6.3. The transaction will be debited to the Customer's credit card only after:
(i) the PAYPAL or credit card data have been verified;
(ii) the debit authorization has been received from the company issuing the credit card used by the Customer and
(iii) the availability of the Product by Mepi has been confirmed and therefore after the order is ready to be processed.
6.4. No charge will be made at the time of sending the order proposal, subject to any charge necessary for the verification of the validity of the credit card.
6.5. Mepi also accepts payments made by bank transfer to net, for the beneficiary, of any costs or costs to be made on the following IBAN code: IT94 N060 5568 5200 0000 0004 070. Any bank charges, charged to the customer by his bank, will be charged of the Customer.
6.6. In the event that, for any reason, the debit of the amounts owed by the Customer proves impossible, the purchase process will be automatically canceled and the purchase automatically canceled.
 
7. Conclusion of the contract

7.1. The contract between Mepi and the Customer must be considered concluded when the Customer receives confirmation from Mepi that his order proposal - sent in compliance with the purchase procedure indicated on the Site - was successful, as a result the verification of the availability of the Product and the debit of the price on the credit card of the Customer or, in case of payment by bank transfer, receive confirmation of receipt of the bank transfer. The order proposal sent by the Customer will be binding for Mepi only if the entire purchase procedure has been completed correctly and correctly, without any indication of error on the part of the Website.
7.2. Mepi reserves the right to partially process the order in case of non-availability of one or more Products ordered by the Customer. In this case only the sum corresponding to the partially completed order will be debited.
7.3. Mepi is not liable for malfunctions depending on the operator of the data transmission network.
7.4. In accordance with the provisions of Article 53 of the Consumer Code, at the time of confirmation of the order or execution of the contract Mepi will send the Customer, by e-mail, a summary of the General Conditions, information relating to essential characteristics of the Products purchased, the detailed indication of the price and means of payment, information on delivery costs, information on the conditions and procedures for exercising the right of withdrawal, the geographical address of Mepi to which complaints can be made , information on support services and on existing commercial guarantees. The Customer must immediately verify the content of the communication and immediately report any errors or omissions to Mepi.

8. Invalidity of the order proposal

8.1. Notwithstanding the provisions of paragraph 7 above, no order proposal must be accepted by Mepi and no contract must be considered concluded between Mepi and the Customer if Mepi has reasonable and well founded reason to believe that the Customer:
(i) intends to purchase the Products for purposes related to his or other business or professional activity, in accordance with the provisions of paragraph 1.2 of these General Conditions; or
(ii) does not operate on the basis of an effective and genuine interest in the purchase of the Products ordered, or
(iii) abuses the right of withdrawal recognized in paragraph 12 below.
8.2. In such cases, the order proposal sent by the Customer must be considered void of validity and effectiveness. Mepi will send the Customer, by e-mail, a communication stating the non-acceptance of the order proposal by Mepi and the failure to conclude the contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.
 
9. Transportation and delivery

9.1. For security reasons, the Products purchased on the Website will be delivered to the address registered on the credit card, unless otherwise indicated by the Customer and at the time of delivery will require the signature of the Customer or a delegated adult greater than 18 years. made deliveries to post office boxes.
9.2. In case of payment by bank transfer, shipments will be made from the moment of receipt of the transfer by Mepi.
9.3. For every order placed on the Site, Mepi will issue an invoice for the Products shipped, sending it via e-mail or mail to the order holder, pursuant to the D.P.R. 445/2000 and of Legislative Decree 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of ordering shall prevail. No change in the invoice will be possible after the issuance of the same.
9.4. Delivery costs are charged to the customer and are clearly highlighted in the order form.
9.5. All purchases will be delivered by selected courier (eg DHL Express or EMS Poste Italiane) (hereinafter, "Courier") from Monday to Friday, excluding Saturdays, holidays and local or national holidays, and in any case starting from the next working day on the date of confirmation of acceptance of the order proposal, based on the availability indicated. Mepi is not responsible for unforeseeable delays and / or attributable to the Courier only.
9.6. In any case, except in cases of force majeure or unforeseeable circumstances, in accordance with Article 54 of the Consumer Code, the Products will be delivered within a maximum period of 30 (thirty) days starting from the day following the conclusion of the contract. compliance with paragraph 7.1 above, unless Mepi does not communicate - within the same deadline or by the final date agreed for delivery, also by e-mail - the impossibility to deliver the Products ordered as a result of the unavailability, even temporary, of the Products. In case of such communication, Mepi will refund any amounts already paid by the Customer for payment of the supply.
9.7. In the event that, faced with Mepi's communication of a delay in the delivery date, the Customer wishes to cancel the order, any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than 30 (thirty) days from the date of receipt by Mepi of the communication of cancellation of the order.
9.8. For the delivery of the Products it is necessary the presence of the Customer or of one of his charge to the address of the recipient indicated in the order. At the time of delivery of the Products by the Courier, the Customer is required to check:
(i) that the number of packages delivered corresponds to that indicated in the transport document (DDT);
(ii) that the packaging is intact, undamaged, wet or otherwise altered, even in the closing materials. Any damage to the packaging and / or the Product or the mismatch in the number of packages or indications must be immediately contested in writing on the proof of delivery of the Courier. Once the Courier's document has been signed without the Customer having opposed any objection, the Customer can not make any objection about the external characteristics of the package delivered.
 
10. Confirm shipment and delivery

10.1. Mepi will send the Customer a confirmation e-mail once the Products have been sent, as well as a subsequent communication confirming the delivery made. 

11. Packaging

11.1. The Products purchased on the Site are delivered with the institutional packaging Mepi as it happens in the store.

12. Right of returns and cancellation of orders

12.1. Mepi wishes to guarantee complete customer satisfaction. Pursuant to Article 64 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, returning the Products purchased on the Site within 10 (ten) working days from the date of receipt of the Products .
12.2. To exercise the right of withdrawal, the customer must send to the following address: info@mepi.eu an e-mail containing:
(i) the intention to exercise the right of withdrawal pursuant to Article 64 of the Consumer Code;
(ii) the indication of the Products for which the Customer wants to make use of the right of withdrawal;
(iii) the progressive order number communicated by Mepi upon confirmation of the purchase;
(iv) the IBAN code of the Customer, in order to make the reimbursement, only in the event that the Customer has made the payment by bank transfer.
12.3. In case of exercise of the right of withdrawal, Mepi will refund the full price of the Products provided they are returned by the customer not worn, unused and undamaged, accompanied by the original invoice, and with the institutional packaging Mepi. Mepi will accept returns and exchanges of Products that have been delivered with a label or a sticker or a return / exchange seal only if the return instructions above are correctly complied with and if the label or sticker or seal is intact and attached to the Product.
12.4. Mepi reserves the right to refuse the return of those Products that do not comply with these requirements. In case of defective Products, the provisions of paragraph 14 "Defects of conformity" will be applied. Refunds will be made using the same method of payment used for the purchase. The price of Products purchased on-line can not be refunded by shops. However, these Products may be changed at the shops operated directly by Mepi, and subject to their availability.
12.5. The costs for returning the Products are charged to the Customer; any expenses incurred by the customer for the return will not be refundable.
12.6. Each delivery will contain easy instructions for returning the Products.12.7. Mepi undertakes to reimburse the Customer no later than 30 days from the date of receipt by Mepi of the communication of cancellation of the order or withdrawal.12.8. Mepi will send an e-mail notification once the refund has been made.12.9. It is recommended to send the Products to be returned using a courier, ensuring the full amount of the goods, and taking care to receive a shipping number to allow tracking the shipment. Mepi will not be responsible for the refund or compensation for Products shipped by the Customer but which have never been received by Mepi due to loss, theft or damage that are not attributable to Mepi.12.10. If the Customer wishes to modify or cancel the order already sent, he / she must send promptly, and in any case before receiving the e-mail confirming the shipment, an e-mail to info@mepi.eu.12:11. Mepi will do everything in order to satisfy the customer's request. However, once the Product has been shipped, the order can not be canceled or modified. The Products shipped will however be returned and in this case reference will be made to the return policy described above.

13. Product Replacement

13.1. Mepi intends to provide Customers with the possibility to replace the Products purchased on the Website.
13.2. To obtain the replacement of a Product purchased on the Site, follow the procedure below.
13.3. The customer who is not completely satisfied or who believes there is a discrepancy with the order made must keep all the documentation related to the delivery and the product in its original packaging and immediately contact Mepi by e-mail at the following address: info @ mepi .eu, following the procedure set out in paragraph 12 above.
13.4. The Product to be replaced must be sent to Mepi in the original sending status, as provided for in paragraph 12.3.
13.5. To replace a Product you will need to fill in the form that is supplied with each Product shipped, clearly indicating the code of the new Product you wish to receive and the measurement.
13.6. The evasion of the new order is subject to the availability of the requested Products.
13.7. The shipping costs related to the return of the product are charged to the customer.
13.8. The replacement Product will be sent to the Customer by courier without the additional shipping costs being charged only if the replacement is carried out by the Customer due to a Product defect pursuant to paragraph 14 below.
 
14. Defects of conformity

14.1. Should a product sold by Mepi present a production defect and in any case for any presumed lack of conformity related to Products sold by Mepi, the Customer must immediately contact the online assistance at:
Mepi srl
Via Enrico Mattei, 1
61026 Piandimeleto (PU)
Attn.Online Sales Assistant
e-mail: info@mepi.eu
14.2. The sale of the Products is subject to the legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code. The Customer has the right to the restoration, without expenses, of the conformity of the goods through repair or replacement or, in the case in which these remedies fail, to an appropriate reduction of the price or the termination of the contract. The Customer loses these rights if he does not report to Mepi the lack of conformity within two months from the date on which he discovered the defect. The direct action to enforce the defects not maliciously concealed by Mepi is prescribed, in any case, within twenty-six months from the delivery of the goods.
 
15. Errors or inaccuracies

15.1. Mepi undertakes to provide constantly updated information in the sections of the Site relating to the description and / or sale of the Products. However, the complete absence of errors can not be guaranteed. The pages of the site in question may contain typing errors, inaccuracies or omissions, for example relating to the price, the availability of the Product, and the information sheet of the Product itself. Mepi reserves the right to correct errors, inaccuracies or omissions even after an order proposal has been sent and also reserves the right to change or update information at any time without prior notice.

16. Guarantee of authenticity and intellectual property rights

16.1. Mepi guarantees the authenticity of all the Products purchased on the Website.
16.2. The "Mepi" trademark, as well as the set of figurative and non-figurative brands, service marks, present on the Products, the relative accessories and / or packaging, shape marks, which are registered or not, as well as all the illustrations, images and logos protected by copyright, and, more generally, all intellectual property rights relating to the Products are protected by copyright and any other intellectual property right of Mepi and other rights holders.
16.3. All the other distinctive signs that distinguish the products sold on the mepishop.it site and are on the site are registered trademarks of their respective owners and are used within the mepishop.it site for the sole purpose of distinguishing, describing and advertising the products sold on the website mepishop.it. Mepi and all the other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks not in compliance with the law and, as unauthorized, is prohibited and has serious legal consequences. It is in no way allowed to use these trademarks and any other distinctive sign on the mepishop.it website to take unfair advantage of the distinctive character or the reputation of these brands or in such a way as to harm them and their owners.
 
17. Limitation of liability

17.2. Mepi will not be responsible for indirect or consequential damages and, in particular, rejects any responsibility for the case of lost profits resulting from the purchase of Mepi products through the site

18. Applicable law and jurisdiction

18.1. These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.
18.2. For disputes arising from the interpretation, validity and / or execution of these General Conditions the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the Customer / consumer.
 
19. Contacts

19.1. For further information and assistance on the Site or on how to purchase online, the Customer can contact Mepi at the following e-mail address: info@mepi.eu or at the following address:
Mepi Srl.
Via Enrico Mattei, 1
61026 Piandimeleto - (PU) - ITALY
Requests for general information in Europe and the rest of the world can be sent to the following email address: info@mepi.eu.

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